Chat moderation. An important part of the job when you're a staff member. One of the most important defining factors of the relationship between the community and the staff team. Meaning it has an affect on how much the community trusts the staff team, how safe the community feels around their staff members and overall, how much the community likes the staff team. Chat moderation is a very important thing and especially on a server like this, which constantly is debating where the line should be drawn when it comes to freedom of speech, it alone has the power to make or break RPGuilds.
I suggest that all current staff members take the time to read this. I want everyone to know that I am not here to bash the staff team, however it may not be completely free of critique. My goal in writing this, is to "rant" about something constructive for a change instead of being full of constant anger. So here it goes.
What is, the correct method of chat moderation? Or more specifically, what is the correct method of chat moderation for a server like RPGuilds? If you were to check out some of RPGuilds competitors, you'd most likely find a place where staff members decide on the spot what is right and what is wrong, based off of their personal preference and morals. On a lot of servers, if you piss off a staff member you're most likely not going to have a good time on that server anymore, if you're lucky enough to not get banned.
What I like about RPGuilds more than anything is that we actually have some basic human rights, almost as if it were a country. Freedom of speech is respected to a certain degree here. And staff don't get to do as they please (for the most part). However, it's because of this that makes Chat Moderation such a touchy subject. Where do we draw the line?
Let's start with the simple stuff. Spam and Caps. The rules about spam and caps were originally created (back when minecraft servers were first popping up), to stop the aggravating ragers and spambots. However, for some reason these days, players having a good time outside of Roleplay, can be considered spam. Let me ask you this, what is so harmful about a saying "CONGRATULATIONS!" two or ever three times, to another player who just... oh idk... got engaged in REAL life? Should a thoughtful player who his happy for their friend be muted? Staff members also seem to easily forget that players like to have a little HARMLESS fun outside of RP. Usually in our global chat. A lot of times this can entail caps and even a bit a low grade spam, or some chat flooding if it's a group. What I personally don't understand is why the enjoyment of a few players seems to always warrant a stern "stop" or (when the player doesn't listen) a mute. Maybe even an official warning for 'disobeying' a noble (sarcasm) staff member.
Without getting into the /ch leave g argument. Unless other players are (within reason) bothered by others fun in global, such as to the point where they feel the need to contact a staff member either privately or through a /helpop ticket, which doesn't include those who simply want to spoil the fun of someone they have a personal problem with... I don' t see the need to take that fun away. Players often won't understand why they've been muted, when they've done very little to nothing wrong. And it's that misunderstanding that brews distrust and hatred between player and staff.
More than anything, it seems to me that (especially stewards) some staff members like the feeling of power. Or perhaps they want to feel useful and competent, so they put a stop to anything that could be angled to look like a rule breach. The worst however, is when staff members bring their own personal opinions into the matter. For example, thinking that 'yo momma' jokes are acceptable, while a little spam is a severe rule breach in their eyes.
I beg all staff members who are reading this. It is not your job to punish our community and player base, it is your job first and foremost to help them. If you're not helping the community in some way, what right do you have to decide when they should be punished? Also, you need to recognize the difference between something that is harmful and just a little silly fun.
Past Spam and Caps which tends to be the main root of the problem. I expect that what is and isn't acceptable to say in global to be mainly common sense. Sure there are close calls but at that point, if it's so hard to decide... then stewards and moderators should be bringing it to their superior Admin's.
Here's a quick guidelines list of what I think isn't okay:
1. No racism. No racial slurs. No jokes about hitler. It's pretty simple... just don't be racist.
2. Players shouldn't be arguing in global. This is even hard for me and I'll probably break it at some point. But yes, players should take their arguments somewhere private. Not has it out in global.
3. No bashing other players. This can be tough because at times, friends will make "mean" inside jokes at each other. And while it appears wrong, it's actually just a joke. Staff, depending on what is said, you should know when to confirm if someone is being insulted... and when to put an immediate stop to it.
4. Other topics that shouldn't be talked about publicly: Suicide, self harm, rape, Abusive relationships and nonchalantly talking about handicaps and illnesses like depression. If you NEED to talk about those things. Do it privately. I won't blame the staff team for giving you an official warning if you bring these topics up inappropriately.
Players for the most part don't tend to cross these lines too much, in global chat anyways. As long as everyone keeps their cool, everything should be fine.
Hopefully, RPGuilds will one day have a global chat where we can have HARMLESS fun without unnecessary punishment. After all, it's a minecraft server. We're supposed to be having fun.
P.S. I forgot to mention that all of this is my opinion. It's not fact, obviously. You have every right to disagree. However, having said that... I do know what I'm talking about when it comes to this topic.